Track record

Stichting Inlichtingenbureau is a governmental institution that supports Dutch municipals in their legal social support tasks. This support consists of coordination activities and electronic data exchange.

I am active as business analyst at the Product Development department. My activities:
• Determine requirements for maintenance functionality for organizations, users and products;
• Conduct impact analysis and definition studies for new products.

De Lotto owns the gambling and lottery brands Lotto, Toto, Lucky Day, Eurojackpot and Krasloten. The Dutch gambling market is on the move because of the forthcoming change in legislation to de-monopolize the market in 2015.

I fulfill the role business analyst at the Demand & Supply department. In this role, I intermediate between internal business departments and external suppliers and bring the both together. My activities and responsibilities include:
• First point of contact for business departments concerning the Luck Day brand;
• Guide the implementation of a new promotion mechanism;
• Guide a large core system update.

Malmberg is a top 3 Dutch publisher for basic- and secondary education and market leader with methods for Calculus, Biology and German. At this moment the transition from traditional media to online media is a hot topic.

I worked as information analyst for the project generic interaction types. The goal of this project was to realize generic components (for example: edit box question, multiple choice question, video player) to be used within Malmberg and Sanoma organizations. My activities included:
• First point of contact for the Polish SCRUM team members;
• Find agreement with product owners and other stakeholders from different projects;
• Create functional specifications;
• Initiate and groom the product backlog

De Lotto owns the gambling and lottery brands Lotto, Toto, Lucky Day, Eurojackpot and Krasloten. De Dutch gambling market is on the move because of the forthcoming change in legislation to demonopolize the market in 2015. Next to this, the implementation of SEPA also has a big impact on organization and system landscape.

I fulfilled the role business analyst at the Demand & Supply department. In this role, I intermediated between internal business and external suppliers and bring the both together. My activities and responsibilities included:
• First point of contact for business departments concerning the Luck Day brand
• Functional application management
• Advise about and implement several marketing action
• Gather and write down requirements in change request document
• Guide change requests from delivery to implementation
• Test change requests

Volvo Financial Services is the financial services provider of Volvo Group, consisting of Renault Trucks, Volvo Trucks, Volvo Buses and Volvo Construction Equipment. Customer Volvo Trucks wants to strengthen its market position by focussing on selling soft products: financing, insurances, maintenance contracts, driver development trainings and tools for fleet management. To support this, the Total Quote program has been initiated.

As a business analyst, my main responsibility was determining the requirements for the new system to be built. I was also responsible for the coordination of the local development team efforts and had to deal with international stakeholders and a complex landscape of existing infrastructure, systems and processes. My activities:
• Act as first point of contact for the IT effort, for the Swedish project principal and European business representatives;
• Gathering, analyzing & managing requirements;
• Creation of functional designs (using UML);
• Coordination of the local development team efforts: create planning, monitor progress, facilitate & chair technical meetings, have a final say in technical solution direction;
• Facilitate collaboration and progress of international (Dutch, Indian and Finnish) development teams;
• Organize and chair presentations for an international audience;
• Organize and chair workshops for the pilot market (Netherlands, UK, Poland)
• Unite the interests of heterogeneous markets, get support for the proposed solutions;
Next to my activities for Total Quote, I’ve also been involved in the implementation of a quotation tool in China and I have conducted an impact analysis concerning the implementation of a master data source system.

Kiwa is an international B2B company in the field of certification, inspection, testing, consultancy and training. Kiwa’s ambition is to become a leading European player, which results in a big expansion.

I worked at the central ICT staff department. By ongoing professionalisation and programmes like Harmonisation and Standardisation the department tries to support the fast development & growth of Kiwa. My activities:
• Contribute to the ongoing professionalisation of the ICT department;
• Conduct structural improvement projects;
• Manage software implementation projects;
• Concerning change requests:
– Conduct impact analysis, cost / profit calculations;
– Gather requirements;
– Coordinate the outsourced creation, testing and implementation of software.

Blinck is a young Internet company that markets and sells on-line content in over twenty countries. Because of changing markets and regulations, the necessity to move from mobile to on-line content has been acknowledged. To enable this move, the program Mobile2.0 has been launched.

As a business analyst, my responsibilities were to define the requirements for the new Content Management System and to act as liaison between my client Blinck and her Ukraine software vendor. My activities:
• Conduct interviews, organize workshops and give presentations;
• Define the (non-) functional requirements;
• Specify the core functionality;
• Give advice about impact on process and organization;
• Make impact analyses and business cases;
• Act as first contact person for the Ukraine software vendor.

Stichting Inlichtingenbureau is a governmental institution that supports Dutch municipals in their legal social support tasks. This support consists of coordination activities and electronic data exchange.

I was active as information analyst at the Product Development department, where customer wishes and new legislation are translated into system functionality.
I worked on a project that supports automatic remission of municipal taxes. Next to that, I was involved in the effort to introduce a national ‘hospital patient administration’. My activities:
• Conduct data source analysis and feasibility study;
• Contribute to the business case;
• Define requirements;
• Specify functionality;
• Prepare acceptance test.

In 2006 KPN was going through some big changes. The organisation was changing from product based to customer based and the ‘Triple Play’ and ‘All-IP’ programs were important business drivers.

I fulfilled the role IT Consultant at the Business Programmes department of IT Operations. The IT Consultant guides customer innovations through the different tollgates of the NPD process. In doing so products like business case, target architecture analysis and impact analysis are being delivered. When the innovation passes the tollgate ‘decision to handover’ a project is being defined and my role stops. My activities:
• Coordinating all efforts of the different IT Operations’ departments forming an integral product;
• Representing IT Operations to the internal customer;
• Guiding innovations through the NPD process.

In 2005 debitel was the largest independent telecommunication services provider in the Netherlands. With the services of debitel a customer makes use of the mobile networks of Telfort, KPN or Vodafone. As an information analyst at the department EDP Business I was involved with several system development projects. My most considerable project concerned the redesign and migration of the business processes ‘customer loyalty’ and ‘complaint handling’.
• Conducting an information analysis.
• Creating a functional design.
• Describing and redesigning the business processes.
• Conducting the system change.
• Preparing and executing the functional tests.

ProRail is the company appointed by the Dutch government that distributes rail capacity to customers (like NS, Railion and Noordned). As staff member of the central ICT department I was involved in a large number of projects. My job responsibilities concerned:
• Managing the development, realisation and implementation of software.
• Requested and un-requested advising on use, application and control of ICT means.
• Watching over impact of changes on ICT means and architectures.
• Drawing up plans for applications together with customers.
• Drawing up documentation and work processes using and administrating ICT systems.

My most considerable project concerned realizing systems supporting the implementation of the renewed railroad act. A consequence of this act is that ProRail has to charge its customers for the use of the rail infrastructure, embodied in kilometres, tonnage kilometres and stops at stations. In this project I was responsible for the systems collecting the data from the infrastructure and transforming it into invoice data:
• Conducting an information analysis.
• Project management of the development and implementation of the system.
• Liaise with customers and (ICT-) suppliers.
• Design of the algorithm that relates tonnage measurements to a specific train.

Info Support is a software house positioning itself in the market by its highly qualified employees and its focus on (product) knowledge. During 6 years I fulfilled a lot of roles with a lot of customers. A limited overview:
• Designer / technical architect with Akzo Nobel, Car Refinishes (Sassenheim)
• Analyst / designer with KPMG Meijburg (Amstelveen)
• Developer / designer with Akzo Nobel, Car Refinishes (Sassenheim)
• Database specialist with ING Barings (Amsterdam Z-O)
• Technical advisor with Generali Groep (Amsterdam Z-O)
• Developer / designer with Rabobank International (Utrecht)